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February 2017

Console Disruption
We are now confident the issue has been repaired. We thank you for your patience.
Feb 21, 09:51-14:52 AEDT
[Scheduled] Cloud DNS Server Maintanance
The scheduled maintenance has been completed.
Feb 16, 05:00-05:30 AEDT
[Scheduled] Cloud DNS Server Maintanance
The scheduled maintenance has been completed.
Feb 15, 05:00-05:30 AEDT
Domain Management Interruption
We would like to advise our customers that this issue has since been resolved at approximately 2pm AEDT.
Feb 13, 13:21-17:26 AEDT
MySQL Server disruption
Our administrators have identified and resolved an issue affecting one of our MySQL database servers. All services have been restored to normal operation.
Feb 8, 17:39 - Feb 9, 09:12 AEDT

January 2017

[Scheduled] Major Integration Work
The scheduled maintenance has been completed.
Jan 25, 11:15 - Jan 30, 08:00 AEDT
NetRegistry Phone Support Interruption
Our phones lines have now been restored.
Jan 25, 15:38 - Jan 27, 12:00 AEDT
Service Disruption - Power outage.
Power was restored.
Jan 11, 14:57-19:25 AEDT
Payment Gateway - Service Interruption
We have closely monitored the payment gateway platform and services are operational.
Jan 10, 09:08-11:08 AEDT

December 2016

Payment Gateway - Service Interruption
This incident has been resolved.
Dec 27, 10:25-19:28 AEDT

November 2016

[Scheduled] Payment Gateway Scheduled Maintenance
The scheduled maintenance has been completed.
Nov 5, 17:00-21:30 AEDT
[Scheduled] MySQL Server Maintenance
The scheduled maintenance has been completed.
Nov 5, 06:31-07:31 AEDT
Console Disruption
This incident has been resolved.
Oct 18, 12:01 - Nov 4, 09:49 AEDT

October 2016

MySQL Server disruption
We are now confident the issue has been resolved.
Oct 14, 09:42 - Oct 18, 15:46 AEDT
[Scheduled] Ausregistry Scheduled Maintenance
The scheduled maintenance has been completed.
Oct 16, 11:45-12:00 AEDT
[Scheduled] Cloud Hosting Maintenance - LiteSpeed Servers
The scheduled maintenance has been completed.
Oct 13, 22:01-23:01 AEDT
Console Disruption
We are now confident the issue has been repaired. We thank you for your patience.
Oct 12, 11:56 - Oct 13, 11:07 AEDT
[Scheduled] Console Database Upgrade
The scheduled maintenance has been completed.
Oct 12, 21:01-22:00 AEDT
[Scheduled] Payment Gateway Scheduled Maintenance
The scheduled maintenance has been completed.
Oct 8, 18:01-18:30 AEDT
[Scheduled] Phone System Maintenance – Friday, 7th of October 2016
The scheduled maintenance has been completed.
Oct 7, 22:31 - Oct 8, 00:01 AEDT
Phone Support Delays
The issue with our phone system has been addressed and is now resolved. Support resources are back to normal capacity.
Oct 7, 10:35-16:45 AEDT
Console Outage
Our administrators have advised that access to The Console has been restored. We are going to closely monitor the situation to ensure we do not see a re-occurrence. Customers are now able to login, manage and order domains via The Console.
Oct 5, 13:23-16:47 AEDT
Cloud Hosting - Error uploading files/images
We can confirm that this incident has now been resolved and customers should no longer receive any further errors when trying to upload files/images.
Oct 4, 17:38 - Oct 5, 10:59 AEDT

September 2016

Network Distruption
We have monitored this situation closely and we are now confident this problem has been resolved.
Sep 30, 09:07-15:28 AEDT
[Scheduled] Scheduled Maintenance - Cloud php
The scheduled maintenance has been completed.
Sep 29, 21:01-23:01 AEDT
Console Outage
Our administrators have advised that the performance on the console has remained stable and the stability issues have now been addressed. Thank you for your patience during this period.
Sep 21, 11:43 - Sep 22, 15:58 AEDT
Office 365 portal disruption.
Monitoring of the platform indicates no further issues have arisen. We have also taken steps to further mitigate the risk of recurrence in the future.
Sep 12, 10:37-16:55 AEDT
Console Outage
Our administrators have advised that the performance on the console has remained stable and the stability issues have now been addressed. Thank you for your patience during this period.
Sep 6, 21:09 - Sep 7, 10:24 AEDT
cPanel hosting performance degradation
Our administrators have performed the scheduled change on Friday to address this issue. Thank you for your patience during this period. Should you experience any further problems please contact our support team with details.
Aug 31, 09:45 - Sep 5, 15:32 AEDT
[Scheduled] Internal System Migration
Maintenance was completed successfully.
Sep 5, 12:55 AEDT
Console Database Degradation
Performance on the console has remained stable since the last update and we are confident that the stability issues have now been addressed. Thank you for your patience during this period.
Aug 31, 15:43 - Sep 1, 11:02 AEDT

August 2016

cPanel hosting performance degradation
Resolved - We are confident the problem affecting cPanel performance has been resolved. We thank customers for their patience during this time.
Aug 23, 15:29-18:21 AEDT
Phone System Interuption
Our phone system is now back online, customers can now contact us using this support channel.
Aug 23, 10:15-15:23 AEDT
Phone System Interuption
Phone systems are operational and no further issues have been identified.
Aug 22, 12:15-14:27 AEDT
[Scheduled] cPanel DNS server maintanence
The scheduled maintenance has been completed.
Aug 2, 07:00-10:00 AEDT

July 2016

Internal SSL Issue
This issue has now been fully resolved. Our administrators were able to fix the installation of an SSL certificate that was the catalyst of the problems outlined in this alert. We have also repaired the merchant reporting app and customers will have no issues checking transaction reports for their payment gateways through the console.
Jul 29, 08:33-10:41 AEDT
VPS Management Console Interuption
VPS management via the console has been restored.
Jul 28, 08:54 - Jul 29, 09:08 AEDT
Degraded Network Performance
The cause of the degradation was identified and resolved at approximately 10:00pm 27th June.
Jul 27, 16:59 - Jul 28, 08:50 AEDT
[Scheduled] Console Database Upgrade
The scheduled maintenance has been completed.
Jul 27, 07:30-08:30 AEDT
cPanel DNS server outage
We would like to advise that the cPanel DNS issue has now been resolved. Apologies for any inconvenience this may have caused
Jul 25, 14:42-15:52 AEDT
cPanel hosting performance degradation
We are confident the problem affecting cPanel performance has been resolved. We thank customers for their patience during this time.
Jul 22, 08:56-10:43 AEDT
Cloud Email Disruption
Our technicians have monitored the Cloud Email platform and service levels have been maintained throughout. Cloud Email platform has returned to normal.
Jul 20, 09:47-14:38 AEDT
[Scheduled] Console Database Maintenence
The scheduled maintenance has been completed.
Jul 20, 08:01-08:15 AEDT
[Scheduled] Cloud FTP upgrade
The scheduled maintenance has been completed.
Jul 19, 22:01 - Jul 20, 01:31 AEDT
[Scheduled] Major Console Database Upgrade
The scheduled maintenance has been completed.
Jul 16, 00:11-07:00 AEDT
Payment Gateway (St. George) - Service Interruption - 13/07/2016
The payment gateway issue has now been resolved and services have returned back to normal. We do apologise for the inconvenience caused.
Jul 13, 13:19-14:50 AEDT
Live Chat and Help Desk service interruption
Our live chat and help desk systems are now fully operational. Thank you for your patience.
Jul 12, 08:26 - Jul 13, 12:18 AEDT
Service Alert - Live chat – Monday 11th July 2016
This incident has been resolved.
Jul 11, 12:26-15:33 AEDT
Payment Gateway - Service Interruption - 01/07/2016
This incident has been resolved.
Jul 1, 18:24 - Jul 2, 12:07 AEDT

June 2016

Service Disruption - cPanel - DNS - 25.06.2016
This has now been resolved. Apologies for any inconvenience this may have caused.
Jun 25, 19:03 - Jun 26, 14:53 AEDT
[Scheduled] Cloud Email Patching
The scheduled maintenance has been completed.
Jun 21, 15:00-16:00 AEDT
[Scheduled] Scheduled Maintenance - Cloud Hosting Infrastructure Tuesday 14th June, 2016
The scheduled maintenance has been completed.
Jun 14, 21:00-21:15 AEDT
Cloud FTP Disruption
Our Engineers have isolated and resolved the issue. FTP services have now returned back to normal.
Jun 8, 14:28-14:38 AEDT

May 2016

Internal Support Systems Disruption
Our Live Chat has been restored and is now online. We appreciate your patience during this period.
May 31, 09:47-19:59 AEDT

April 2016

No incidents reported for this month.

March 2016

No incidents reported for this month.

February 2016

No incidents reported for this month.

January 2016

No incidents reported for this month.

December 2015

No incidents reported for this month.

November 2015

No incidents reported for this month.

October 2015

No incidents reported for this month.

September 2015

No incidents reported for this month.

August 2015

No incidents reported for this month.

July 2015

No incidents reported for this month.