Phone System Interuption

Incident Report for Webcentral Service Status

Resolved

Phone systems are operational and no further issues have been identified.

Posted Aug 22, 2016 - 14:27 AEST

Monitoring

Our technicians have identified the root cause and our phone systems have been restored. Customers may still experience longer wait times as we attend to the backlog of support calls.

Posted Aug 22, 2016 - 13:46 AEST

Investigating

We would like to advise customers that we are currently experiencing issues with our phone system. Customers may experience longer than expected wait times when contacting our support team by phone. During this period customers can still contact us via our Live chat and support email.

Updates will be provided as they are made available.

Posted Aug 22, 2016 - 12:15 AEST

This incident affected: Support Center (Web/Email Support Enquires).