All Systems Operational
Cloud Hosting Operational
Cloud hosting Services ? Operational
Cloud Email Services ? Operational
cPanel Hosting Operational
cPanel Hosting ? Operational
cPanel Email Services ? Operational
Professional Email Operational
90 days ago
100.0 % uptime
Today
Office 365 Managed Exchange Operational
90 days ago
100.0 % uptime
Today
Legacy Hosting Operational
Legacy Hosting ? Operational
DNS Operational
International ? Operational
National ? Operational
Network Infrastructure Operational
Internal Network ? Operational
External Network ? Operational
Netregistry Console Operational
Domain Name Management ? Operational
Control Panel ? Operational
Netregistry Support Center Operational
Live Chat ? Operational
Help Desk ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Nov 18, 2019

No incidents reported today.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019
Resolved - We would like to notify our customers that the AWS cPanel issues that were experienced by customers have been resolved. We have monitored this for the last 48 hours and have had low customer contact about any recurring issues.

The issues experienced were due to an increase in load on the servers. Our system administrators were able to identify the root cause of this and perform the appropriate changes to balance the load and have customer services operating correctly.

If you have any further questions about this incident, or still have concerns you can always get in touch with our Customer Service team by phoning 1800 425 960, 24 hours a day, 7 days a week.
Nov 15, 08:13 AEDT
Monitoring - Thank you for your patience with this matter.

Customer's that have been experiencing intermittent cPanel issues will no longer be facing these issues. Server changes were implemented on the affected servers to rectify the load issue.

The cPanel servers that have been reported so far are:

awcp052.server-cpanel.com
awcp053.server-cpanel.com
awcp054.server-cpanel.com
awcp055.server-cpanel.com

We have been monitoring the services and can see that majority of customers are now able to access their website and email accounts again, we will continue to monitor this to ensure this is appropriately resolved. If you have any further questions about this incident, or still have concerns you can always get in touch with our Customer Service team by phoning 1300 638 734, 24 hours a day, 7 days a week.
Nov 12, 08:29 AEDT
Identified - We would like to continue providing updates for this issue where possible, currently our system administrator team have identified a load balance issue on the identified cPanel servers. Our senior technical experts are currently working on a permanent fix to resolve the on-going intermittent issues with these servers. Customers affected by this are experiencing website, email and cPanel interface service issues.

The cPanel servers that have been reported so far are:

awcp052.server-cpanel.com
awcp053.server-cpanel.com
awcp054.server-cpanel.com
awcp055.server-cpanel.com

This is still being investigated as a priority, and we will provide more updates as they become available.
Nov 11, 09:07 AEDT
Monitoring - We have identified intermittent issues on our cPanel servers. This is causing loading issues for customer websites as well as email and cPanel interface service issues.

The cPanel servers that have been reported so far are:

awcp052.server-cpanel.com
awcp053.server-cpanel.com
awcp054.server-cpanel.com
awcp055.server-cpanel.com

We are continue to monitor this as a priority, and will provide more updates when they are available.
Nov 7, 15:36 AEDT
Investigating - We are currently experiencing intermittent issues on our cPanel servers. This is causing loading issues for websites as well as email and cPanel interface service issues.

The cPanel servers that have been reported so far are:

awcp052.server-cpanel.com
awcp053.server-cpanel.com
awcp054.server-cpanel.com
awcp055.server-cpanel.com

We are investigating this issue as a priority, and will provide more updates when they are available.
Nov 7, 09:32 AEDT
Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.