Investigating - We would like to advise customers that we are currently experiencing some issues with our customer facing console as of 11:56am. Customers may experience slow responsiveness from their console or the inability to log in. We are investigating this as a priority and will post updates as they are available.
Aug 22, 12:00 AEST
Cloud Hosting Operational
Cloud hosting Services ? Operational
Cloud Email Services ? Operational
cPanel Hosting Operational
cPanel Hosting ? Operational
cPanel Email Services ? Operational
Professional Email Operational
90 days ago
100.0 % uptime
Today
Office 365 Managed Exchange Operational
90 days ago
100.0 % uptime
Today
Legacy Hosting Operational
Legacy Hosting ? Operational
DNS Operational
International ? Operational
National ? Operational
Network Infrastructure Operational
Internal Network ? Operational
External Network ? Operational
Netregistry Console Degraded Performance
Domain Name Management ? Operational
Control Panel ? Degraded Performance
Netregistry Support Center Operational
Live Chat ? Operational
Help Desk ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Aug 22, 2019
Resolved - We would like to advise that our phone systems have been restored. Our technicians have resolved the high CPU issue on the central server. This is being marked as resolved as of 12:30pm AEST. We understand that phone support is important to provide excellent customer service, we're glad we can continue assisting our customers.
Aug 22, 15:38 AEST
Update - Our phone systems experienced a degradation of service from approximately 11:50am to 12:130pm AEST. This was resolved by our technicians. The root cause of the issue is being investigated to ensure this doesn't reoccur, our technicians will continue to monitor the phone system is functioning correctly.
Aug 22, 14:30 AEST
Monitoring - The degradation with our phone systems has now been resolved as of 12:30pm AEST however we will continue to monitor this for the next 30 minutes to prevent this from re-occurring.

We thank you for your patience during this period.
Aug 22, 12:51 AEST
Investigating - We would like to advise customers that we are currently experiencing degradation with our phone system, which may result in poor call quality or disconnections. Our technicians are looking into this as a priority. During this period we recommend customers contact us via our Live Chat and Email support as these are unaffected by this issue.
Aug 22, 12:24 AEST
Aug 21, 2019
Resolved - We would like to advise customers that we experienced issues with our customer facing console. Customers experienced slow responsiveness from their console or the inability to log in from 11:45am. We have investigated and resolved this as a priority at 3:56pm.
Aug 21, 16:10 AEST
Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019
Completed - The scheduled maintenance has been completed.
Aug 8, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 01:00 AEST
Scheduled - We will be performing server maintenance on our windows hosting platform. This is to ensure ongoing stability on this platform.

We anticipate a 10 minute outage during this maintenance window, which will result in customer websites to not load.

We thank you for your patience during this period.
Aug 6, 09:59 AEST