Update - We would like to continue to advise our customers that our technicians are still working on the cPanel email issues. We understand that this service is crucial to your business, and we are working to get you back up and running as soon as we can.
We have identified the issue preventing these emails from being sent and are currently working to resolve this. The affected cPanel servers are listed below.
If you notice that you're having issues sending emails and are hosted on one of these services you can ask our team for an update on the internal incident ticket INC0125555.
As a temporary solution for customers that are using an email client (Outlook, Thunderbird, Mac Mail) can update their outgoing mail servers to their internet service provider's (ISP), to allow for emails to be sent out successfully.
Nov 29, 17:07 AEDT
Identified - We would like to advise our customers that our technicians are still working on the email issue. We understand that this service is crucial to your business, and we are working to get you back up and running as soon as we can.
We have identified the issue preventing these emails from being sent and are currently working to resolve this. The affected cPanel servers are listed below.
If you notice that you're having issues sending emails and are hosted on one of these services you can ask our team for an update on the internal incident ticket INC0125555.
As a temporary solution for customers that are using an email client (Outlook, Thunderbird, Mac Mail) can update their outgoing mail servers to their internet service provider's (ISP), to allow for emails to be sent out successfully.
Nov 29, 15:47 AEDT
Investigating - We are currently aware of cPanel email issues our customers are facing due to server black listing. Customers hosted on our cPanel platform are currently experiencing issues with sending out mail.
We are currently investigating this matter and will provide a further update once we have more information on the matter.
Nov 29, 11:47 AEDT
Cloud Hosting
Operational
Cloud hosting Services
?
Operational
Cloud Email Services
?
Operational
cPanel Hosting
Operational
cPanel Hosting
?
Operational
cPanel Email Services
?
Operational
Professional Email
Operational
90 days ago
100.0
% uptime
Today
Office 365 Managed Exchange
Operational
90 days ago
100.0
% uptime
Today
Legacy Hosting
Operational
Legacy Hosting
?
Operational
DNS
Operational
International
?
Operational
National
?
Operational
Network Infrastructure
Operational
Internal Network
?
Operational
External Network
?
Operational
Netregistry Console
Operational
Domain Name Management
?
Operational
Control Panel
?
Operational
Netregistry Support Center
Operational
Live Chat
?
Operational
Help Desk
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Related
No incidents or maintenance related to this downtime.
Resolved -
We would like to notify our customers that the AWS cPanel issues that were experienced by our customers hosted on the awcp069.server-cpanel.com server have been resolved.
The issues experienced were due to an increase in load on the servers. Our system administrators were able to identify the root cause of this and perform the appropriate changes to balance the load and have customer services operating correctly.
Dec 6, 15:15 AEDT
Monitoring -
Thank you for your patience with this matter.
Customer's that have been experiencing intermittent cPanel issues will no longer be facing these issues. Server changes were implemented on the affected servers to rectify the load issue.
The cPanel server that has been reported is awcp069.server-cpanel.com
We have been monitoring the services and can see that majority of customers are now able to access their website and email accounts again, we will continue to monitor this to ensure this is appropriately resolved.
Dec 6, 13:07 AEDT
Investigating -
We are currently experiencing intermittent issues on one of our cPanel servers. This is causing loading issues for websites as well as email and cPanel interface service issues.
The cPanel server that has been affected is awcp069.server-cpanel.com.
We are currently investigating this issue as a priority, and will provide more updates when they are available.
Dec 5, 16:24 AEDT