Cloud Email Issues
Identified - Customers using our Cloud Email and SpamExpert services have temporarily had their servers changed to continue receiving emails.

Our System Administrators will continue to monitor this to confirm that the Cloud Emails and Anti-spam services are operating effectively, while we work on permanently resolving these issues.
May 22, 12:07 AEST
COVID-19 Update
Update - The global coronavirus epidemic, COVID-19, has impacted our support team staffing levels - our phone lines are temporarily closed. We have diverted our support team to address website and chat support enquiries. To submit an enquiry, click the Chat Now icon or submit a Support Enquiry on the Contact Us page. We are doing everything we can to return to normal services and appreciate your patience during these unprecedented times.
Mar 17, 12:55 AEDT
Monitoring - Coronavirus (COVID-19) has temporarily impacted our ability to respond to service calls before 8:30am and after 8:30pm AEST. If you have an urgent enquiry please click on Chat Now or if its outside of these hours send a Support Enquiry from the Contact Us page. We are doing everything we can to return to normal 24/7 service. Thank you for your patience.
Mar 17, 09:46 AEDT
Uptime over the past 90 days. View historical uptime.
Cloud Hosting Degraded Performance
Cloud hosting Services ? Operational
Cloud Email Services ? Degraded Performance
cPanel Hosting Operational
cPanel Hosting ? Operational
cPanel Email Services ? Operational
Professional Email Operational
90 days ago
100.0 % uptime
Today
Office 365 Managed Exchange Operational
90 days ago
100.0 % uptime
Today
Legacy Hosting Operational
Legacy Hosting ? Operational
DNS Operational
International ? Operational
National ? Operational
Network Infrastructure Operational
Internal Network ? Operational
External Network ? Operational
Netregistry Console Operational
Domain Name Management ? Operational
Control Panel ? Operational
Netregistry Support Center Degraded Performance
Live Chat ? Degraded Performance
Help Desk ? Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
May 28, 2020

No incidents reported today.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

Unresolved incident: Cloud Email Issues.

May 21, 2020
Promotions Manager Maintenance
Completed - The scheduled maintenance has been completed.
May 21, 17:15 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 17:01 AEST
Scheduled - Dear Customers,

We wanted to let you know that we will be performing a scheduled maintenance on our Promotions Manager platform on Thursday the 21st of May at 5:00 PM AEST. As a result of this, Promotions Manager will be unavailable for no longer than 15 minutes.
We apologise for any inconvenience this causes.
Please reach out via our “contact us” page on our website for any further assistance required.

Thanks,
Netregistry
May 21, 14:18 AEST
Cloud Email Issues
Resolved - We would like to confirm that the Cloud Emails and Anti-spam services are now operating effectively.

Thank you for your patience and understanding during this time.
May 21, 08:39 AEST
Monitoring - Thank you for your patience with us while resolving the on-going SpamExpert email issues.

Customers that have experienced the inability to receive emails while using our Cloud Email and Anti-spam services will notice that these issues have been resolved.

Our System Administrators will continue to monitor this to confirm that the Cloud Emails and Anti-spam services are operating effectively. If you are still affected by these problems, let our Support Representatives know via our LiveChat or Email Support options.
May 19, 14:37 AEST
Identified - We'd like to inform Customers on our Cloud email environment of on-going email issues. Customers using our SpamExpert (email filtering) service had experienced a temporary inability to receive emails.

Our Netregistry technicians have made changes so that emails are now being received, however, customers will notice a higher number of spam emails being received.

Thank you for your patience and understanding, we will continue to update our customers on this through the resolution process.
May 14, 15:29 AEST
Investigating - We'd like to inform Customers on our Cloud email environment of on-going email issues. Customers using our SpamExpert (email filtering) service are unable to receive emails.

Our Netregistry technicians are currently looking into this with a matter of urgency.

Thank you for your patience and understanding, we will continue to update our customers on this through the resolution process.
May 14, 15:16 AEST
May 20, 2020
Promotions Manager Maintenance
Completed - The scheduled maintenance has been completed.
May 20, 19:45 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 19:30 AEST
Scheduled - Dear Customers,

We wanted to let you know that we will be performing a scheduled maintenance on our Promotions Manager platform on Wednesday the 20th of May at 7:30 PM AEST. As a result of this, Promotions Manager will be unavailable for no longer than 15 minutes.
We apologise for any inconvenience this causes.
Please reach out via our “contact us” page on our website for any further assistance required.

Thanks,
Netregistry
May 20, 09:53 AEST
May 19, 2020
May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.

May 15, 2020

No incidents reported.

May 14, 2020
Cloud Email SSL Certificate Issues
Resolved - This incident has been resolved.
May 14, 15:16 AEST
Monitoring - We would like to inform customers on our Cloud Email services of issues they may be facing due to the email certificate being renewed. This enables customers to continue sending emails with the appropriate security.

We have noticed that customers using Apple products are experiencing issues after this change.

If you are an Cloud Email customer using Apple products, the attached guide will assist you in resolving these issues : https://support.netregistry.com.au/articles/nr/Apple-Mail-Verification-Issue-23-04-2020/
Apr 23, 16:26 AEST
Identified - We would like to inform customers experiencing any SSL Certificate issues with Cloud Emails that you will need to update your email settings to "Accept", "OK" or "Trust" the renewed email certificate.

The email certificate has been renewed so that you can continue sending all your emails with the appropriate security you need. Once customers have updated this you will be able to continue sending emails as normal.

We will provide any further information to assist with this as it becomes available.
Apr 23, 12:35 AEST
← Incident History Powered by Statuspage