Update - The global coronavirus epidemic, COVID-19, has impacted our support team staffing levels - our phone lines are temporarily closed. We have diverted our support team to address website and chat support enquiries. To submit an enquiry, click the Chat Now icon or submit a Support Enquiry on the Contact Us page. We are doing everything we can to return to normal services and appreciate your patience during these unprecedented times.
Mar 17, 12:55 AEDT
Monitoring - Coronavirus (COVID-19) has temporarily impacted our ability to respond to service calls before 8:30am and after 8:30pm AEST. If you have an urgent enquiry please click on Chat Now or if its outside of these hours send a Support Enquiry from the Contact Us page. We are doing everything we can to return to normal 24/7 service. Thank you for your patience.
Mar 17, 09:46 AEDT
Cloud Hosting Operational
Cloud hosting Services ? Operational
Cloud Email Services ? Operational
cPanel Hosting Operational
cPanel Hosting ? Operational
cPanel Email Services ? Operational
Professional Email Operational
90 days ago
100.0 % uptime
Today
Office 365 Managed Exchange Operational
90 days ago
100.0 % uptime
Today
Legacy Hosting Operational
Legacy Hosting ? Operational
DNS Operational
International ? Operational
National ? Operational
Network Infrastructure Operational
Internal Network ? Operational
External Network ? Operational
Netregistry Console Operational
Domain Name Management ? Operational
Control Panel ? Operational
Netregistry Support Center Degraded Performance
Live Chat ? Degraded Performance
Help Desk ? Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
POP Email Platform Maintenance Apr 4, 22:00 - Apr 5, 02:00 AEDT
Please be advised that we will be performing maintenance on our POP email platform on Saturday April 4 between 10pm – 3am AEST.
The outage of under one hour is expected, during which no email can be retrieved, it will instead be queued for delivery.
Please accept our apologies for any inconvenience.
Posted on Apr 1, 15:56 AEDT
Past Incidents
Apr 2, 2020
Completed - The scheduled maintenance has been completed.
Apr 2, 04:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 22:01 AEDT
Scheduled - Please be advised that we will be performing maintenance on our Windows Hosting platform on Wednesday April 1 between 10pm – 4am AEST.
The outage of under four hours is expected, during which your website will be unavailable.
Please accept our apologies for any inconvenience.
Apr 1, 15:57 AEDT
Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020
Resolved - We would like to advise that this incident has now been resolved.
Mar 23, 13:54 AEDT
Update - We are continuing to resolve and intermittent Cloud Webmail issues when customers access their email services.

Customers that are affected by this will experience issues logging into their Webmail browser. Those encountering these issues will face the following issues.
1) You will not be able to view the webmail browser for your domain (this is webmail.yourdomain.tld).
2) When you try to log into your webmail you will be notified that the password has been updated, even though you did not update it.

As an alternate way to use your email services online, you can follow the below steps.
1) Open your internet browser (Google Chrome, Internet Explorer, Safari, etc.)
2) Go to the URL : webmailox.com.au
3) Enter your account credentials (email account and email password)
You will be able to use this online interface to send and receive emails.

Our system administrators are aware of these Cloud Webmail issues and they are working to resolve this as soon as possible.
Mar 23, 09:49 AEDT
Identified - We would like to inform our Cloud Webmail customers of intermittent issues when accessing their current email services.

Customers that are affected by this will experience issues logging into their Webmail browser. Those encountering these issues will face the following issues.
1) You will not be able to view the webmail browser for your domain (this is webmail.yourdomain.tld).
2) When you try to log into your webmail you will be notified that the password has been updated, even though you did not update it.

These are issues that our system administrators are aware of and they are working to resolve this as soon as possible.
Mar 20, 12:27 AEDT
Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.