Payment interruptions

Incident Report for Webcentral Service Status

Resolved

This incident has been resolved.

Posted May 13, 2019 - 16:42 AEST

Monitoring

A fix was implemented around 11:35am this morning and payments are now successfully being processed.

We will continue to monitor this services to prevent any re-occurrences.

Posted May 13, 2019 - 12:23 AEST

Update

We are continuing to work on a fix for this issue. Updates will be posted as soon as they are available. We appreciate your patience during this period.

Posted May 13, 2019 - 11:17 AEST

Identified

We would like to advise that we are currently experiencing a technical issue which is preventing us from processing payments
This is being looked into by our development team

We apologise for any inconvenience this may cause and thank you for your patience while we have this addressed

Posted May 11, 2019 - 10:02 AEST

This incident affected: Webcentral Infrastructure (Shopping Cart, Billing Systems).