Identified - Our BPAY facilities are currently unavailable due to an internal platform issue. Customers who make payments using BPAY are advised to use alternative payment methods until this issue is resolved.
Currently, attempting to make payments via BPAY will result in errors stating the BPAY biller codes are incorrect or invalid.
We are working with our financial institution to get our BPAY payment facilities back online as soon as possible.
We appreciate your patience and understanding during this period.
May 16, 17:43 AEST
We were able to discern this issue did not originate as the result of a fault on our cPanel platform. The issue is related to Apple IOS devices (iPhone). If you are still experiencing this issue, we recommend performing a network settings reset which has proven to resolve the issue for affected customers.
Please follow these steps - Go to Settings > General > Reset > Reset Network Settings. Please be aware that this also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
If you follow these steps and are still experiencing issues, please feel free to get in contact with our support team.
May 18, 15:07 AEST
We are still investigating this matter and can confirm that the issue is isolated to Apple IOS devices for customers hosted on cPanel. We will continue to post updates once available.
May 16, 17:31 AEST
This Incident is to acknowledge we have received reports from cPanel hosting customers using Apple devices who are experiencing issues with their email service. Specifically being unable to send and/or receive emails due to an SSL warning.
Please note this is only currently affecting cPanel hosted mail services, Cloud hosting is unaffected at this time.
Our engineers are currently investigating to identify the cause as a priority.
Customers who are experiencing the above symptoms are advised to monitor this Incident for updates, in order to reduce congestion on our support channels.
We will post updates to this incident as they become available.
May 15, 12:00 AEST
We are now confident the issue has been repaired. We thank you for your patience.
May 16, 17:18 AEST
We would like to advise customers of a disruption causing The Console to be inaccessible at this time. Our administrators are investigating this as a priority and updates will provided as they are made available. Customers may experience longer than expected wait times when contacting our support team.
Customers will be unable to login, manage and order domains and services via the Console at at this time.
May 16, 14:15 AEST
The scheduled maintenance has been completed.
May 11, 21:30 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 20:30 AEST
Our technical service team would like to advise customers that we will be performing maintenance to our internal phone systems. This work is being conducted to facilitate an improved customer experience when contacting us via our sales and support lines. We do expect a 1 hour outage during this maintenance period.
Please contact us through live chat or email during this maintenance period.
May 11, 13:55 AEST
Our engineers have closely been monitoring this incident over the past 24 hours and can confirm that this has now been resolved.
May 11, 13:37 AEST
We believe the issue has now been resolved and are monitoring this closely. If you are still experiencing difficulty, you may need to close and re-open your internet browser or refresh the page.
May 10, 11:01 AEST
We would like to advise that we are experiencing service interruptions to a segment of cloud hosted email customers. This is causing some users that are logged into Webmail to not be able to view their inbox. Other users are experiencing difficulty logging into the webmail interface.
Our engineers are currently working on this issue to restore services back to normal.
An update will be posted once available.
May 10, 09:28 AEST
The domain search functionality on our website has now been restored.
May 9, 14:37 AEST
We would like to advise that the domain search functionality on our website is currently not operational. We suggest any customers that wish to purchase a domain name to contact our sales team in the meantime.
We will post a further update once available.
May 9, 11:19 AEST