Update - We would like to advise customers that the issue we were experiencing regarding degradation with our phone system has returned and is being investigated with the highest priority. This may result in poor call quality or disconnections.
We recommend during this period that customers contact us via our Live chat and support email.
Apr 28, 12:10 AEST
Investigating - We would like to advise customers that we are currently experiencing degradation with our phone system, which may result in poor call quality or disconnections. We recommend during this period that customers contact us via our Live chat and support email.

Updates will be provided as they are made available.
Apr 27, 14:47 AEST
Cloud Hosting Operational
Cloud hosting Services ? Operational
Cloud Email Services ? Operational
Office 365 Managed Exchange ? Operational
cPanel Hosting Operational
cPanel Hosting ? Operational
cPanel Email Services ? Operational
Legacy Hosting Operational
Legacy Hosting ? Operational
DNS Operational
International ? Operational
National ? Operational
Netregistry Console Operational
Domain Name Management ? Operational
Control Panel ? Operational
Network Infrastructure Operational
Internal Network ? Operational
External Network ? Operational
Netregistry Support Center Operational
Live Chat ? Operational
Help Desk ? Operational
Payment Gateway Services Operational
Netregistry Payment Gateway - St George customers ? Operational
Netregistry Payment Gateway - NAB customers ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cloud Proxy Server May 8, 22:00-22:30 AEST
Customers are advised that we will be performing maintenance on our Cloud proxy server. This server handles the outgoing traffic on customer websites, e.g. Facebook/Twitter API's.

We do not anticipate any customer impact, or degradation in the performance of outgoing traffic on customer websites during this change.

We are performing this change in order to apply version upgrades.

We appreciate your patience during this period.
Posted on Apr 6, 14:17 AEST
Past Incidents
May 1, 2017

No incidents reported today.

Apr 30, 2017

No incidents reported.

Apr 29, 2017

No incidents reported.

Apr 26, 2017

No incidents reported.

Apr 25, 2017

No incidents reported.

Apr 24, 2017

No incidents reported.

Apr 23, 2017

No incidents reported.

Apr 22, 2017

No incidents reported.

Apr 21, 2017

No incidents reported.

Apr 20, 2017

No incidents reported.

Apr 19, 2017
Completed - The scheduled maintenance has been completed.
Apr 19, 23:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 22:30 AEST
Scheduled - Customers are advised that we will be performing maintenance on our DNS infrastructure. This work is being carried out to further improve stability and performance of our DNS platform.

We do not expect any impact to customer services such as web and email. However, we will have senior technicians on shift during the maintenance window to ensure the work is carried out seamlessly.
Apr 19, 16:44 AEST
Apr 18, 2017
Resolved - Service has remained stable over the long weekend. We are now confident the issue has now been resolved.
Apr 18, 09:55 AEST
Update - DNS services remain stable. We continue to monitor the situation closely and have engineers on standby.
Apr 15, 09:27 AEST
Update - Our engineers have monitored our DNS platform carefully overnight, we are still confident that service has been fully restored and the likelihood of re-occurrence is minimal.

We are continuing to monitor our network closely and will post daily updates across the weekend, unless any new information becomes available or symptoms return.
Apr 14, 11:50 AEST
Update - Today we experienced a large DDoS attack on our DNS servers that disrupted our web hosting (Cloud and cPanel), email platforms, and access to the Console (our customer administration portal).

A Distributed Denial-of-Service (DDoS) attack is where incoming web traffic floods the targeted system. This impacted a large number of our customers.

The incident started at 10am. In response, we implemented our DDoS mitigation services as standard operating procedure and implemented international traffic management measures. This returned normal service by 11:30am.

This is now resolved and we are continuing to monitor the situation closely.
Apr 13, 15:46 AEST
Update - All DNS impact has been mitigated, both National and International customers should no longer experience any service issues. Our engineers will continue to monitor the network closely.

We will update this alert at 3PM AEST if we have new information.
Apr 13, 13:29 AEST
Monitoring - All services are restored, no further impact to National customers is expected at this time. International Customers may continue to be impacted.

We are continuing to closely monitor the situation; all engineers are on standby.

We will provide a further update at 1:30PM
Apr 13, 12:28 AEST
Update - We have all engineers currently investigating the issue as a priority and are working towards a resolution. Our Engineers are unable to provide an ETA at this time.

Your patience is appreciated during this time. Please note that you may experience longer than average wait times for support request during this time.
Apr 13, 11:09 AEST
Investigating - Customers are advised that we are currently experiencing service interruptions on our DNS servers. The following services are currently affected:

- TheConsole
- cPanel
- Cloud Hosting
- Mail platforms

All available resources are working on bringing services back to normal.
Apr 13, 10:28 AEST
Completed - The scheduled maintenance has been completed.
Apr 18, 01:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 22:30 AEST
Scheduled - Customers are advised we will be performing important maintenance on our Sydney storage infrastructure from 10:30pm to 1:30am AEST.

This maintenance is not expected to result in any downtime to your services.

We will have system engineers on shift during the maintenance period to ensure that any unforeseen issues are dealt with in a timely manner.

We appreciate your patience during this period.
Apr 12, 14:15 AEST