Phone System Degradation

Incident Report for Webcentral Service Status

Resolved

This incident has been resolved.

Posted Oct 23, 2018 - 16:56 AEDT

Monitoring

The degradation with our phone systems has now been resolved however we will continue to monitor this closely to prevent this from re-occurring.

We thank you for your patience during this period.

Posted Oct 23, 2018 - 15:17 AEDT

Investigating

We would like to advise customers that we are currently experiencing degradation with our phone system, which may result in poor call quality or disconnections. We recommend during this period that customers contact us via our Live chat and support email.

Updates will be provided as they are made available.

Posted Oct 23, 2018 - 13:02 AEDT

This incident affected: Support Center (Web/Email Support Enquires).